Frequently Asked Questions (FAQ)
Common questions about OW Token presale and features
🔹 General Information
What is OW Token?
OW Token (Open Wealth in Health) is an ERC-20 token designed as the premium payment method for the OpenWIH NFT marketplace. With a fixed supply of 21 million tokens, it provides exclusive access to premium NFT purchases and marketplace features.
What blockchain network is OW Token deployed on?
OW Token is deployed on Ethereum mainnet as an ERC-20 token.
What is the total supply of OW Token?
The total supply is fixed at 21,000,000 OW tokens with 18 decimals. No additional tokens can be minted after deployment, ensuring scarcity and value preservation.
What is the purpose of OW Token?
OW Token serves as the exclusive payment method for premium NFT purchases within the OpenWIH marketplace ecosystem. Token holders gain access to premium digital health and wellness NFTs.
💰 Token Sale & Pricing
What is the current price of OW Token?
Please check the main page for current OW token sale price. This price is set by the admin and may be updated based on market conditions and project milestones.
How many tokens are available during the presale?
The first presale offers 1,000,000 OW tokens (approximately 4.76% of total supply).
What payment methods are accepted?
We currently accept USDC and USDT stablecoins for token purchases. Both tokens must be available in your MetaMask wallet on the Ethereum network.
Is there a minimum purchase amount?
There is no strict minimum purchase amount, but transactions must cover Ethereum network gas fees. We recommend purchasing the token amount equivalent to the price of the premium NFTs you plan to buy to make the transaction cost-effective.
🛒 How to Buy OW Tokens
What wallet do I need to buy OW Tokens?
You need MetaMask wallet installed and configured for the Ethereum network. Currently, only MetaMask is supported for token purchases.
📱 How do I connect on mobile devices?
Method 1: Direct Access (Recommended)
For the smoothest experience, access the site directly through MetaMask's built-in browser:
- Open MetaMask App on your phone
- Tap the browser icon (🌐) at the bottom (you may see "Browser" or "bo..." if zoomed in)
- Enter the website URL:
ow-token.com - Tap "Connect Wallet" button on the site
- Approve the connection in MetaMask
Method 2: Automatic Redirect from Mobile Browser
If you access the site from a regular mobile browser (Chrome, Safari), we've made it easy:
- Open mobile Chrome/Safari and visit:
ow-token.com - Tap "Connect Wallet" - you'll see "Opening MetaMask app..." message
- App selection screen appears - Choose MetaMask app (not Chrome)
- Deep link security warning - MetaMask will show a security warning about opening from external link. This is normal! Click "OK" or "Continue"
- Approve connection - Click "Connect" to link your wallet
- Connected! You can now purchase OW tokens
⚠️ Important: Regular mobile browsers (Chrome, Safari) cannot connect to MetaMask directly. You must use the MetaMask app's built-in browser or the automatic redirect feature.
🔒 About the Deep Link Warning:
MetaMask shows a security warning when opening from external links. This is a normal security feature to protect you from phishing sites. Always verify you're on the correct website (ow-token.com) before proceeding.
💡 Troubleshooting: If the app selection screen doesn't appear, make sure you have the MetaMask app installed on your phone. You can download it from the App Store (iOS) or Play Store (Android).
What is the step-by-step purchase process?
Before You Start:
- Ensure you have MetaMask installed and connected to Ethereum mainnet
- Have sufficient USDC or USDT in your wallet
- Ensure you have ETH for gas fees
Purchase Process:
- Select Payment Method: Choose between USDC or USDT
- Enter Amount: Input the amount you want to spend (in USD)
- Review: Check the number of OW tokens you'll receive
- Click Buy: Click the "Buy OW Tokens" button
MetaMask Approval Process:
- First Approval (Spending Limit):
- MetaMask popup appears showing "Approving token spending..."
- Wait for nonce and data to load (few seconds)
- Click "Confirm" in MetaMask
- Wait for blockchain confirmation
- Second Approval (Token Purchase):
- Website shows "Purchasing OW tokens..."
- Second MetaMask popup appears
- Review transaction details and click "Confirm"
- Wait for final confirmation
- Success: You'll see "Successfully purchased XXX.XX OW tokens!" message
Why do I need to approve two transactions?
The first transaction approves the spending limit for your USDC/USDT tokens. The second transaction executes the actual token purchase. This is a standard security feature of ERC-20 token interactions.
What happens to my payment?
Your USDC/USDT payment goes directly to the project's admin wallet, not held in the smart contract. This direct payment system minimizes gas costs and reduces potential attack vectors.
🔒 Technical & Security
What gas fees should I expect?
Gas fees depend on Ethereum network congestion. You'll pay gas for two transactions: token approval (~$5-20) and token purchase (~$10-40). Monitor gas prices on sites like GasTracker for optimal timing.
What if my transaction fails?
If a transaction fails, your funds remain in your wallet. Common causes include insufficient gas fees, network congestion, or insufficient token balance. Check MetaMask activity for error details and retry with higher gas limits.
How do I verify my OW token balance?
To view your OW tokens in MetaMask after purchase or receiving them:
Step-by-Step Guide:
- Open MetaMask: Click the MetaMask extension icon in your browser
- Select Ethereum Mainnet: Ensure you're connected to "Ethereum Mainnet" network (not test networks)
- Import Token: Click "Import tokens" or "Add token" at the bottom of the Assets tab
- Enter Contract Address: Paste the OW Token contract address:
0x4bbc5466fA811Dda81D4B9fB2Cd880619c400b8a - Auto-Fill: Token Symbol (OW) and Decimals (18) will auto-populate
- Add Token: Click "Add Custom Token" or "Import"
- Confirm: Click "Import Tokens" to complete
View on Blockchain Explorer:
You can also verify your balance and transactions on Etherscan:
- Visit: OW Token on Etherscan
- Enter your wallet address in the search bar to view your balance and transaction history
Is the OW Token contract audited?
Yes, the OW Token smart contract has undergone security auditing. The contracts are built using OpenZeppelin's proven, battle-tested frameworks with features like ReentrancyGuard and Pausable for enhanced security.
Can OW Tokens be burned or destroyed?
For mainnet deployment, burn functionality is intentionally removed to prevent accidental or malicious token destruction due to potential MetaMask compromises. This ensures your tokens remain secure.
🚀 Project & Integration
How does OW Token integrate with OpenWIH NFT Marketplace?
OW Token serves as the exclusive payment method for premium NFT purchases within the OpenWIH marketplace. Token holders gain access to exclusive health and wellness NFT collections and premium marketplace features.
When will the OpenWIH marketplace launch?
The OpenWIH NFT marketplace is under development. Token holders will be notified of launch dates and integration details through official announcements on this website.
Will OW Token be available on other networks?
Currently focused on Ethereum mainnet.
Will you support ETH payments in the future?
ETH payment support is planned for future implementation through additional sale contracts. This will provide more payment options while maintaining the security and functionality of existing USDC/USDT purchase methods.
🛠️ Troubleshooting
I can't connect my MetaMask wallet. What should I do?
Ensure MetaMask is installed, unlocked, and connected to Ethereum mainnet. Refresh the page and try connecting again. If issues persist, try disabling other wallet extensions temporarily.
The purchase button is not working. How do I fix this?
First, ensure your wallet is connected and you have sufficient USDC/USDT balance plus ETH for gas. Check that you've entered a valid purchase amount. Clear browser cache if issues persist.
I approved spending but didn't receive tokens. What happened?
You've completed only the first of two required transactions. The second transaction (actual purchase) may have failed or is still pending. Check MetaMask activity and retry the purchase if needed.
How do I get support if I encounter issues?
For technical support, please check your transaction status on Etherscan first. Document your transaction hash and wallet address, then contact support through the official OpenWIH channels.
⚠️ Important Security Reminders
How can I protect myself from scams?
- Official Website Only: Only purchase tokens from https://ow-token.com/
- Verify Contract: Always verify the contract address before approval
- No Private Keys: Never share your private keys or seed phrases
- Double-Check URLs: Beware of phishing websites with similar URLs
- Official Communications: Only trust announcements from verified official channels
- MetaMask Security: Keep MetaMask updated and use hardware wallets for large amounts
What should I do to keep my tokens safe?
Use hardware wallets for large amounts, enable 2FA on all accounts, keep MetaMask updated, and never approve unlimited spending allowances. Consider using separate wallets for different purposes.
🌐 Website Access
What is the official website address?
Primary Domain: https://ow-token.com/
This is our official domain for OW Token sale. Always verify you're on the correct website before connecting your wallet or making any transactions.
🔄 Alternative Access (Backup):
If you cannot access the primary domain, you can also reach the site at:
https://ow-token-sale.web.app/
This is our backup Firebase hosting domain that provides the same content and security.